BAE Customer Care

You can find answers to common questions about BAE products, orders, shipping, payments, returns and refunds below. You can also contact us through live chat if you need help with an order.

Items & Sizes

01
How can I check if an item is available?

You can check an item's availability by simply checking if the listing or product link is visible, when an order is placed BAE customers can request colour & size changes through tracking updates sent by BAE support. You must know product availability can change quickly as other customers place orders, so an item that is available now may become unavailable later in the future.

How can I know the currency of the priced products?

You must know all item's priced on BAE are using the United States Dollar (USD), conversion to other currencies will be handled by Stripe and converted automatically with the best current rate at the payment page, no item/delivery/fees shown as the dollar sign is priced in any other currency than the United States Dollar (USD).

What size should I choose?

You can use the sizing information provided on the product page to help you choose your size. You can compare any available measurements with your own measurements when measurement information is provided. You can also review the product description for information about the fit, shape or intended style of the item.

Where can I find composition and care information?

You can find the available composition and care information on the product page. Your item can also include a care label with specific washing, drying and ironing instructions. You should follow the instructions provided on the garment label because proper care can help maintain the quality and appearance of your item.

What is BAE's pricing policy?

You can view the current price of every available item on its product page. Your order total will show the applicable item prices and shipping cost before you complete your purchase. BAE may change item prices from time to time, but your confirmed purchase will use the price that was displayed when you completed your order.

What can I do if an item is faulty?

You can contact BAE through live chat if you believe that an item is faulty or arrived damaged. You should provide your payment receipt and explain the issue clearly so that our team can review your request. You can also provide photographs when they help show the condition of the item or explain the problem.

Shipping & Delivery

02
How much does shipping cost?

BAE charges $1.50 USD or 2,500 KRW per item for shipping, hauls are to arrive in 13-17 days maximum exculding holiday periods which tracking updates will be sent for if packages happpened to be stuck in transit. Your shipping cost is calculated based on the number of items included in your order. You can review your shipping charge before completing your purchase, and your checkout total will show the applicable amount.

How are orders sent with no cart function?

BAE treats each piece or product link as a special order to reduce chances of package theft of the whole ordered inventory. If you order two products that are not similar in any form, they will come as two seperate hauls for each type of piece or product link, ordered two variants or sizes of the same piece or product link will come in the same haul ordered from the same piece or product link

How do I choose quantity and color?

You can manually choose variants/sizes after you the click buy button on the product page above the piece's size chart, take screenshots of the piece you want from the product page, then click the buy button as our system automatically refreshes the sizes currently in stock shown as: S/M/L/XL/2XL/3XL (Inventory), you can pick your desired colors from the updated colors in stock shown as: Grey/Black/White/Brown/Pink/Purple (Color), examples are shown on how to request when you click the buy button on any product page shown as this: Color: 2 Grey, Black, 5 Black & 3 Grey, Size: Small, Medium, 2 Large & 3 Small.

How long will my order take to arrive?

Your delivery time can depend on your location and the shipping process used for your order. You can review the estimated delivery information provided at checkout before you complete your purchase. You will receive available tracking information once your order has been dispatched, and you can use that information to follow your package.

Can my order arrive in more than one package?

Your order may arrive in more than one package if your items are shipped separately. You can receive separate tracking information when multiple shipments are created for the same order. You should keep each tracking reference until all of the items in your order have arrived.

Where does BAE ship?

BAE ships to locations supported by our online store. You can enter your delivery information during checkout to determine whether your location is currently eligible for delivery. Your available delivery options can depend on your location.

Payments

03
Who processes BAE payments?

BAE uses Stripe as our payment provider. Your online payment is processed through Stripe when you complete a purchase. You can review the payment options presented during checkout, and the available methods can depend on your location and the payment methods supported by Stripe.

What should I do after I complete my Stripe payment?

You should keep the Stripe receipt that you receive after completing your purchase. Your receipt provides useful payment information that BAE can use when helping you with your order. You should take a clear photograph or screenshot of your Stripe receipt and send it through BAE live chat when our team requests proof of payment.

What should I send through live chat?

You can send a clear photograph or screenshot of your Stripe receipt through BAE live chat when you need help with a purchase. You should make sure that the receipt is readable and contains the relevant transaction information so that our team can identify your payment. You should never send your full card number, CVV, PIN, banking password or other sensitive payment credentials through live chat.

Is my payment information secure?

Your payment is processed through Stripe's payment infrastructure when you complete your purchase. BAE does not ask you to send your complete card number, security code or banking password through live chat. You can safely provide the requested photograph or screenshot of your Stripe receipt when our team needs proof of payment.

My Order

04
How can I place an order?

You can place an order by selecting the item and size that you want and adding it to your shopping bag. You can then review your items, enter your delivery information and complete your payment through Stripe. You should keep your Stripe receipt after payment because BAE may ask you to provide a photograph or screenshot of the receipt through live chat.

How can I check the status of my online order?

You can check your order status through BAE live chat because BAE does not currently use customer accounts for order management. You should send a clear photograph or screenshot of your Stripe receipt through live chat when requested. BAE will provide tracking updates to a phone number, email, or social media of your choice, our team can use the payment information to help locate your order and provide the latest available status.

Can I change or cancel my order?

You can contact BAE through live chat as soon as possible if you need to request a change or cancellation. Your request may not be possible once your order has entered processing or has already been shipped. You should send your Stripe receipt through live chat when requested so that our team can identify the relevant payment and order.

What should I do if there is a problem with my order?

You can contact BAE through live chat if your order arrives damaged, incomplete, incorrect or different from what you purchased. You should send a clear photograph or screenshot of your Stripe receipt and explain the problem to our team. You can also provide photographs of the item when they help demonstrate the issue.

Returns & Refunds

05
How can I return an item?

You can begin a return by contacting BAE through live chat. You should explain which item you want to return and provide the payment information requested by our team. You should keep your Stripe receipt because BAE may ask you to send a clear photograph or screenshot of the receipt through live chat before processing your return.

What condition should my returned item be in?

Your returned item should be in an acceptable condition and should meet BAE's applicable return requirements. You should keep the original tags, packaging and other included materials whenever possible. You have a month after delivery to process returns/refunds, certain items may have additional return conditions that will be stated on the product page prior to an order being placed, and you can contact BAE through live chat if you are unsure whether your item is eligible for return.

When will I receive my refund?

Your refund will be processed after BAE receives and reviews your returned item. Your bank or payment provider may require additional processing time before the refunded amount appears in your account. Your refund will normally be sent through the original payment method used for your purchase in maximum 14 days, the payment method is subject to the applicable return and refund conditions like return label charges.

I want to exchange an item?

You can contact BAE through live chat if you would like to request an exchange/return, restocking fees and return label charges $9 USD or ₩12,753 KRW may apply varying depending on country. Your exchange options can depend on the item's availability, condition and applicable return requirements. You should provide the payment information requested by our team so that we can identify the relevant purchase.

How do I prove that I purchased an item?

You can use your Stripe payment receipt as proof of purchase. You should take a clear photograph or screenshot of the receipt and send it to BAE through live chat when our team requests proof of payment. Your receipt should be readable so that our team can identify the relevant transaction and assist you with your request.

BAE has special conditions for some returns?

BAE will state on the product page before the order is placed, if there are certain products that may have special return conditions because of their material, hygiene requirements, personalization or other product-specific characteristics. You can contact BAE through live chat before returning an item if you are unsure whether special conditions apply.

Live Chat

06
How can I contact BAE?

You can contact BAE through our live chat or send an email with your query to help@bae.cam when you need assistance with an order, payment, delivery, return, refund or product issue. You should keep your Stripe receipt available when contacting us about a purchase because our team may ask you to send a photograph or screenshot of it.

What information should I have ready?

You should have your Stripe payment receipt available when you contact BAE about a purchase. You can take a clear photograph or screenshot of the receipt and send it through live chat when requested. You should also explain your question or problem clearly so that our team can understand what assistance you need.

What payment information should I never send through live chat?

You should never send your full card number, CVV, PIN, banking password or other sensitive payment credentials through BAE live chat. You can send the requested photograph or screenshot of your Stripe receipt when our team needs proof of payment. Your receipt should contain only the information necessary for us to identify your purchase.